Below is a small sample of some of our most frequently asked questions. If your question isn’t answered, feel free to contact us.
Is there a minimum order?
No, there is no minimum order. But if you order 6 or more shirts, you get one free.
Do I have to get re-measured every time I order?
No. Once we have your measurements on file re-orders are easy. If you want something new, all you have to do is select the cloth and styles.
Where will my clothes be made?
Every garment that we sell is cut and sewn at our workshop in Hong Kong and delivered to you via courier or registered mail.
When I place my order, can I choose different styles? Is it possible to request different collars, cuffs, pockets or other unique features on my suits?
Yes, your suit is made precisely to your specifications with your choice of fabric, lining, pockets, trouser, style, etc. We use the finest threads, the best linings and the highest quality buttons for our garments – all tailored to your personal specifications.
Can I choose different fabrics?
You may choose any fabric we offer. We stock in excess of 2000 shirtings, all of which come with high thread counts for rich texture and feel and an enormous selection of the finest quality suit material. We encourage you to browse through the fabric swatches we display at each appointment but if you don’t find the exact fabric you’re looking for we will try to find the perfect match for you from descriptions or photographs. We can provide you with swatches of fabric on request.
Are new fabrics available frequently?
Yes, new suit and shirt fabrics are available on a regular basis and if you have a specific request and we will attempt to find the fabric for you.
Does each and every customer get their own personalized pattern?
Yes a pattern is prepared based on your personal measurements and requirements and everything is tailored to your precise personal specifications.
Will my shirt tails be long enough?
Your shirt tails will be based upon your height and weight and then designed to your complete satisfaction. Extra long or extra short tails are available on request.
Will your Master tailor consult with me at my home or office?
If you have five or more people interested in bespoke custom tailored suits we will be happy to make such arrangements. Our representative travels extensively throughout Australia, New Zealand, Europe and America. Individual appointments take place at centrally located venues during frequent visits to your city.
Do you have any female clients?
Yes we have many female clients. We can make a variety of Ladies garments including suits, coats and shirts/blouses to your specifications and in your choice of fabric.
What if I need alterations made to a garment?
In case of alterations, we will provide the alterations at no extra cost either at your location or in Hong Kong.
How long will it be before I receive my garments?
You will normally receive your order in five to seven weeks. We always try our best to deliver sooner. If you need your order sooner please send in your request and we’ll do our best to get it to you in time.
How should I wash my shirt?
You should either hand wash or gentle machine wash your shirts in either cold or warm water. Do not bleach or starch your shirts.